A truly frustrating experience!

Where do I begin.

Anxiously waiting for Avengers: Endgame to be released for booking, I decide to note down the date and time I will be able to book, to ensure my friends and I can get some decent seats.

As the date and time arrives, I spend 4 hours attempting to get whatever seats I can, after numerous crashes/unresponsive behaviors (well over 100 by this point), and many other unexpected errors. Finally I notice a tweet on Twitter which states the site is back in "working condition", and thus I retry grabbing seats. During this process I wasted another 30 minutes, on what I consider a very faulty website, before I finally manage to get to the payment gateway.

I notice that the money has been taken off my account, by this point, and though the pain was behind me. I was wrong, the booking was unsuccessful.

At this point I have wasted 4hr and 30m, and am now R900 down due to the size of my booking. I managed to get in contact with a support agent, who then goes on to tell me that my money will be automatically refunded, and that there is nothing he can do.

Knowing this, I give the money 2 days to return to my account, and still nothing. I then phone them back up inquiring as to why, and receive very unfriendly and inpatient support which told me that I would need to re-book, and that I will only receive my money back after I provide proof of the transaction via bank statement to their accountants.

Looking back at this whole process, I am incredibly angry with what happened, and dissatisfied with the service I received afterward.

This company has no care towards its loyal customers, and with the knowledge that the site was causing major issues, and payment problems; did not even consider to halt this process until these problems were rectified.

Where I stand today: No tickets, no cash, no available seats to accommodate my group until 5 days after its release. 100% Shocking...