CJ
Claire J
1 reviews | Active since Apr 2015
03 Mar 2018, 11:43
3D issues
I'm terribly disturbed that sterkinekor would take so long so address an issue. Watching Jumanji in 3D was supposed to have been fun, but instead the 3D glasses didn't work until 45 minutes into the movie. Now please explain the point of that when no communication gets done and the ticket becomes a complete waste of money. Still waiting on a response from the cinema.
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Ster-Kinekor's replyOfficial
05 Mar 2018, 09:16Dear Claire,
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor
Best regards,
Ster-Kinekor's reply05 Mar 2018, 09:16
Official
Dear Claire,
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor
Best regards,