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suzanne R

1 reviews | Active since Nov 2017

28 Dec 2017, 07:46

wrong order twice after paying twice

i ordered steers from steers in kuilsriver but they twice brought the wrong order with cheese and im allergic to cheese i phoned to ask what they going to do about it and the manager said i dont know. pathetic service and im spredding the word to the whole hospital not to go order food from kuilsriver steers

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Replies (1)
Steers
Steers's reply12 Jan 2018, 12:59
Official

We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Steers Team

Customer Care Line: ***

Best regards,