Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Steers is described by customers as a brand where the experience has broken down at store level. Recurring themes are undelivered app orders, missing or incorrect items, food arriving cold or raw, and complaints that are logged but never resolved. Isolated branches and named managers earn genuine praise, yet the dominant pattern across locations is frustration, unanswered phones and unpaid refunds.
Top Strengths:
- •Customer Service & Staff Conduct: A handful of individuals carry the brand. Customers name Lu at New Germany, Bongani at Westgate, Ronelle at Viking and managers Janine and Rudolf who took ownership and resolved issues personally, showing recovery is possible when staff care.
TrustIndex
1.9
NPS Score
-86
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Steers
What do customers say about Steers?
Based on recent customer reviews, Steers is described by customers as a brand where the experience has broken down at store level. Recurring themes are undelivered app orders, missing or incorrect items, food arriving cold or raw, and complaints that are logged but never resolved. Isolated branches and named managers earn genuine praise, yet the dominant pattern across locations is frustration, unanswered phones and unpaid refunds.
What is Steers's biggest strength?
Steers's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Staff Conduct. A handful of individuals carry the brand. Customers name Lu at New Germany, Bongani at Westgate, Ronelle at Viking and managers Janine and Rudolf who took ownership and resolved issues personally, showing recovery is possible when staff care.
What are the most common complaints about Steers?
The most common complaint about Steers, based on Hellopeter's AI analysis of recent customer reviews, is Order Accuracy & Delivery. Customers consistently report paid app orders never arriving, statuses showing delivered when nothing came, chicken burgers swapped for beef, and missing chips, drinks and bacon. Refunds for these failures drag on for weeks with no accountability.
Is Steers trustworthy?
Steers has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 298 reviews in the last 12 months. Hellopeter has tracked Steers across 5,376 total reviews. How is the TrustIndex calculated? →
Recent reviews (298)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2020
Rude cashiers and incorrect order
I placed an order online via the Steers app for collection in Steers Rivergate. Collected the order, but it had incorrect items. The order is written 2 times original on the outside but there are burgers with bacon and no Panda Rave. Contacted the store, Asiphe answered, not willing to assist and said I must wait for the cashiers as they had a change in shifts and she doesn't know what to do. Someone else called me, didn't give me her name, but she asked that I come back to the store with the wrong order, mind you I'm already at home. She keeps on telling me about a change in shift hence the mistake which is not my problem. She says she cannot resolve the issue without me coming back to the store. First of all I'm a customer who paid for a meal. It's not my mistake so why should I come back? Both the people I spoke to, have a tone that is not the correct way to speak to any customer. They need to do training on customer service as they do not know what they are doing.
1 reviews | Active since Feb 2020
Rude cashiers and incorrect order
I placed an order online via the Steers app for collection in Steers Rivergate. Collected the order, but it had incorrect items. The order is written 2 times original on the outside but there are burgers with bacon and no Panda Rave. Contacted the store, Asiphe answered, not willing to assist and said I must wait for the cashiers as they had a change in shifts and she doesn't know what to do. Someone else called me, didn't give me her name, but she asked that I come back to the store with the wrong order, mind you I'm already at home. She keeps on telling me about a change in shift hence the mistake which is not my problem. She says she cannot resolve the issue without me coming back to the store. First of all I'm a customer who paid for a meal. It's not my mistake so why should I come back? Both the people I spoke to, have a tone that is not the correct way to speak to any customer. They need to do training on customer service as they do not know what they are doing.
1 reviews | Active since Oct 2026
Poor service and not satisfied
Kriel steers staff drop the telephone in custemers ears when you trying to order food. The delivery took 1 and a half hour to be delivered. The delivery person gave the wrong order and after corecting him on the order he still want to give the wrong order. The service is very poor
1 reviews | Active since Oct 2026
Poor service and not satisfied
Kriel steers staff drop the telephone in custemers ears when you trying to order food. The delivery took 1 and a half hour to be delivered. The delivery person gave the wrong order and after corecting him on the order he still want to give the wrong order. The service is very poor
1 reviews | Active since Sept 2024
Steers Engen Brentwood park
I'm a regular customer at Steers Engen Brentwood. Bought a wacky wednesday at 7 this morning. Horrible! Buns were old, patty overcooked, very dry and extremely salty. Will never buy from them again, threw the food away, disgusting!!!
1 reviews | Active since Sept 2024
Steers Engen Brentwood park
I'm a regular customer at Steers Engen Brentwood. Bought a wacky wednesday at 7 this morning. Horrible! Buns were old, patty overcooked, very dry and extremely salty. Will never buy from them again, threw the food away, disgusting!!!
1 reviews | Active since Oct 2026
Non-delivery and rude service- streers long street order
I placed an order at streers long street paid online but never received my food. The driver never called me when he aarived. When i called the store on *** they told me it was delivered and it's not their problem anymore. I am very disappointed and hungry. I paid and got nothing. I want a full refund. Poor service from long street steers branch.
1 reviews | Active since Oct 2026
Non-delivery and rude service- streers long street order
I placed an order at streers long street paid online but never received my food. The driver never called me when he aarived. When i called the store on *** they told me it was delivered and it's not their problem anymore. I am very disappointed and hungry. I paid and got nothing. I want a full refund. Poor service from long street steers branch.
1 reviews | Active since Oct 2026
Terrible service
I would give this place zero stars. Cashier "Buhle" is so RUDE and kitchen staff as well. Waited 40 minutes only for my order to be wrong. New manager Ponti is very helpful. The CASHIERS and KITCHEN STAFF need to do better.
1 reviews | Active since Oct 2026
Terrible service
I would give this place zero stars. Cashier "Buhle" is so RUDE and kitchen staff as well. Waited 40 minutes only for my order to be wrong. New manager Ponti is very helpful. The CASHIERS and KITCHEN STAFF need to do better.
1 reviews | Active since Jan 2018
Bad Experience
Asanda at Steers Vicks Viking gives the worst service ever. She is rude and doesn't know how to talk to customers. I strongly suggest she goes back to Client Service. I actually left her till and bought food at chicken licken next door.
1 reviews | Active since Jan 2018
Bad Experience
Asanda at Steers Vicks Viking gives the worst service ever. She is rude and doesn't know how to talk to customers. I strongly suggest she goes back to Client Service. I actually left her till and bought food at chicken licken next door.
1 reviews | Active since Jul 2011
Do not order when it paydays, they can't handle pressure.
Steers at Princess Mkabayi have a tendency of not delivering all the items as ordered. Do you understand the pain of waiting for your food that is delayed and the driver arrives with incomplete order. You have to wait for the driver to back to the store to fetch the rest of your order. This is becoming a norm now with this food outlet.
1 reviews | Active since Jul 2011
Do not order when it paydays, they can't handle pressure.
Steers at Princess Mkabayi have a tendency of not delivering all the items as ordered. Do you understand the pain of waiting for your food that is delayed and the driver arrives with incomplete order. You have to wait for the driver to back to the store to fetch the rest of your order. This is becoming a norm now with this food outlet.