LP
Lara P
1 reviews | Active since May 2012
08 Apr 2016, 06:10
Wrong order received again!
Last week, my husband ordered me a Steers Prince burger meal with a veggie patty.<br> When we got home, they had just given me a normal veggie burger.<br> This is not the first time or second time it has happened. Being a vegetarian, it is often difficult to find good vegetarian food. The Prince burger is one of my favorites.<br> The burger I received was not very nice. It was dry and tasteless! <br> It is a constant problem, being charged for a Prince Burger meal and receiving something completely different.<br> I even took a photo and emailed it to the [Email Removed] email address but got no response! <br>
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Steers's replyOfficial
08 Apr 2016, 10:29Hello LollyK,
Thank you very much for taking the time to report your experience with our Waterstone Village branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Waterstone Village branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,
Steers's reply08 Apr 2016, 10:29
Official
Hello LollyK,
Thank you very much for taking the time to report your experience with our Waterstone Village branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Waterstone Village branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,