JG
Janice G

1 reviews | Active since Dec 2013

23 Nov 2016, 10:50

WRONG ORDER DELIVERED AFTER 15MIN EXPLAINING

<p>i called in as normal on a wednesday to order wacky wednesday's for myself and friends ,</p> <p>after spending close to 15min on the phone with the consultant trying to order only 4 wacky's thats a very simple they were kind enough to send us the wrong order !!</p> <p>still sent me the sms to view order , viewed order saw it was incorrect , called back spent another 15-20min speaking to two different ppl cause the first one couldnt understand me only to receieve a completely wrong order .</p> <p>how difficult can it be to take an order , prepare and deliver as requested .</p> <p>im charged to place the order ( airtime ) im charged to get th order right (my time ) and im charged for delivery ( R10) and still must pay for the order only to get the entire order WRONG !!!!!</p> <p> </p> <p>YOU'LL BE VERY LUCK TO HAVE MY ORDER FROM YOU GUYS EVER AGAIN THIS IS A DISGRACE </p>

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Replies (1)
Steers
Steers's reply23 Nov 2016, 16:26
Official

Thank you very much for taking the time to report your experience with our Dower Glen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Steers

Customer Care: ***

Best regards,