LS
Londiwe S

1 reviews | Active since Jun 2011

29 May 2019, 14:53

Wrong order, bad burgers and bad experince

My colleagues and I ordered 4 wacky week specials via uber eats with order number #1959D at Steers Broadacres. When the driver arrived he only had 4 burgers instead of 8. We sent the driver back with the order and had to drive all the way to the store ourselves for the correct order. When we got to the store we couldn't find the wacky week special so we orders 4 wacky Wednesdays instead, we were order no54.

the experience at the store was just bad. the store has no order and lots of people coming in to complain about the orders. The burgers are cold and all over the place, just not appetising.

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Replies (1)
Steers
Steers's reply10 Jun 2019, 11:16
Official
Hi Londiwe
 We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Steers Team Customer Care Line: ***