LC
Louise C
1 reviews | Active since Jul 2016
14 Jul 2016, 11:04
Wrong order
<p>On 14 July I visited Steers Ventersdorp. Caroline Malatsi took my order and confirmed. I ordered and paid for 2 double cheese burger combos and 1 cheese burger combo. On arrival at hime I found that I received 1 double cheese combo and 2 cheese burger combos. I tried to phone them but the number on the slip is a fax number. I have the slip as well as n photo of the burgers available</p>
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Steers's replyOfficial
20 Jul 2016, 09:36Thank you very much for taking the time to report your experience with our Ventersdorp branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,
Steers's reply20 Jul 2016, 09:36
Official
Thank you very much for taking the time to report your experience with our Ventersdorp branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,