MV
Michelle V
1 reviews | Active since Dec 2015
19 Dec 2015, 07:15
Wrong food given to customer.
My mother in law went to Steers in Steelpoort that just opened to order take aways. The person behind the till who we must make the order to does not understand English. My mother in law a chicken burger with chips. Then she rep**** only chicken burger. My mother in law corrected her and said no chicken burger with chips and two half chicken and chips. She again did not understand what is a half chicken and chips. This time my father in law show her the picture on the menu. They paid and waited for the food. They received the food and when they got home the Chicken burger was without chips and they did inform the person twice and paid for it to have chips with it.
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Steers's replyOfficial
21 Dec 2015, 09:08Hello MV3nt3r,
Thank you very much for taking the time to report your experience with our Steelpoort branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Steelpoort branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,
Steers's reply21 Dec 2015, 09:08
Official
Hello MV3nt3r,
Thank you very much for taking the time to report your experience with our Steelpoort branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Steelpoort branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,