1 reviews | Active since Sept 2009
Worst takeaway ever!
On saturday 18 November I placed a telephone order at Steers Engen in Queensburgh for collection. I ordered the full chicken meal and was told it would take 10 to 15 minutes. When I got to the store 15 min later there seemed to be some confusion on whether my order was ready or not but one of the cashiers finally came to the front and said it will be ready in 5 minutes. In hindsight I should have immediately cancelled my order cos I knew something was not right. It looks like these guys forgot completely about this order and ended up re heating some chicken or something to that effect because the chicken tasted horrible. This was the worst takeaway order that I have ever had! I even sent an email to ********** but I have not received any response yet, looks like these guys dont give a **** about their customers!!!
I am totally put off from eating steers again!
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,