NM
Nonhlanhla M

1 reviews | Active since Sept 2015

14 Feb 2017, 13:56

WORST STEERS OF ALL TIME

<p>NEVER AGAIN WILL I WASTE MY MONEY ON THIS ****PY POOR SERVICE PLACE EVER AGAIN. NOT ONLY IS THE STAFF UNFRIENDLY, THEY ARE USELESS AND JUST GIVE YOU THE Ï DONT CARE ATTITUDE"ITS NOT THE FIRST TIME IM COMPLAINING ABPOUT THIS USELESS PLACE. THE LAST TIME I PURCHASED FOOD FROM THEM I HAD TO WAIT 2HOURS FOR A DELIVERY WHILE AT WORK,I WAS THEN CALLED AFTER COMPLAINING AND WAS PROMISED 30% DISCOUNT WHICH NEVER HAPPENED. TODAY I SEND MY ***ORKERS WITH A NOTE WHICH WAS TAKEN STRAIGHT OFF THE MENU FROM YOUR WEBSITE "GET REAL CHEESE BURGER COMBO AND A SUPER CARAMEL FUDGE SWIRL, THEY WERE GIVEN A GET REAL COMBO WITHOUT THE COLDRINK AND A PEANUT BUTTER MILKSHAKE. I PHONED THE STOE AND SPOKE TO ZANELE MDLONGWA WHO INITIALLY TOOK THE ORDER WRONG AND CLAIMED TO BE THE MANAGER. SHE THEN EXPECTS US TO GO BACK WITH THE INCORRECT ORDERTHAT THEY HAVE MESSED UP DURING MY WORKING TIME. PLEASE TELL ME WHAT KIND OF JOINT ARE U RUNNING? SHE FURTHERMORE SAYS SHE DOESNT HAVE A DRIVER AVAILABLE I ASKED HER HOW THAT IS ANY OF MY CONCERN AS I DID NOT MIX THE ORDERS OR OMIT ANYTHING HOW IS IT THAT I MUST NOW TURN AROUND DURING MY WORKING HOURS TO DO DAMAGE CONTROL ON HER MISTAKE? IS THIS HOW BLACK TO BLACK CUSTOMER SERVICE WORKS??? THIS IS THE WORST STEERS I HAVE EVER BEEN TO IN ALL THE BRANCHES.THEY JUST DONT VALUE THEIR CUSTOMERS .</p>

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Replies (1)
Steers
Steers's reply15 Feb 2017, 12:22
Official

Thank you very much for taking the time to report your experience with our Cosmo branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Steers Team.