1 reviews | Active since Apr 2018
Worst Steers Experience. Served Dirty food on purpose.
Today (16-04-18), we went to have supper at Steers -the one at New Market Mall Alberton. The waitress who served us food (Lala) had the most appalling customer service ever. She just threw the serviettes on the table. I politely asked that she give us more serviettes so that we could clean the table as it was dirty. (She angrily mumbled something to my partner and left) and to my shock she came back and threw the serviettes on the table instead of cleaning it for us. I let that slide too and cleaned the table myself. Our order came and on the plate was chips and burgers that looked like they were ready to be eaten by dogs-VERY messy. The chips had dirt,which I realised after having a few bites. They looked like they had cleaned a dirty floor before being thrown on the plate. Please teach your employees that personal issues are to be left as that- personal. I did not deserve to be served dirty food because a waitress has unfinished squabbles with my partner. The reputation of Steers does not have to be tarnished like that. The whole staff were starring and grinning at us, checking to see if we indeed eat the **** they gave us which cost us R150. Not wanting to cause a scene I thought this was the best platform especially now that I have a tummyache a few hours after being served dirt.
Your staff member Lala,needs to apologize and get fired and your manager needs to be fired too for allowing a waitress to serve us dirty food.
My love for Steers has just vanished ?
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: 086 022
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: 086 022
