HZ
Henrico Z
1 reviews | Active since Nov 2016
02 Nov 2016, 18:25
Worst steers
<p>We ordered 4 medium cheesy with bacon chips. after a we recieved the order and i tgen ordered a wacky wednesday at 17:21 i recieved my order only at 17:50 and this branch was not busy at all. when we arrived home we found that the cheesy chips was not really cheasy and did not have alot of bacon it was dissapointing because i am used to having a full box of chips with a decent amount of bacon. The staff member was not friendly at all and had an attitude when i asked for my order after 30 minutes</p>
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Steers's replyOfficial
07 Nov 2016, 11:48Thank you very much for taking the time to report your experience with our Key West branch . Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers
Customer Care
Best regards,
Steers's reply07 Nov 2016, 11:48
Official
Thank you very much for taking the time to report your experience with our Key West branch . Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers
Customer Care
Best regards,