1 reviews | Active since May 2016
Worst services from Steers TownSqaure Hilfox
I cannot belive the services i got today from @steerSA located at TownSqaure in Hillfox .... I placed an order for 2 guacamole and and feta burger (meals). My first disappointment was that we only got the burgers with chips and no drinks. Secondly when we get to finish eating our chips and about dig in to my burger, there is no guacamole on my burger and no feta on both our burgers ... I call to complain then the lady that took my order says that she only heard me saying guacamole and not feta, the feta is only on the chicken and not the beef. Fine, she gives me the manager by the name of Sharleen who is rude as ever, long story short she says they will get a driver over to take the burger without guac and replace it with the one with feta and guac which i had initially order. Now i had to wait another 15 minutes for this burger. To my surprise, she then calls me and says that the driver will not be able to deliver my burger cause he just came from a delivery and there is a problem with the s******, but when i called pretending to be a customer placing an order gor delivery, she agreed ... What kind of customer service is this ??? Now im stuck with a cold burger that i innitially didnt want ... ****ed to the core ...
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
