RK
Romano K

1 reviews | Active since Feb 2016

30 Apr 2017, 20:17

Worst service ever

<p>I placed an order at 18:07 on 30/04/2017. After an hour i called to find out where my order was and i was told that it was being delivered. At 19:30 i called again as i havent received my food and the lady Valerie told me that she would call me back. My food arrived at 19:45 ice cold and 5 minutes later Valerie called me back. I told her that my food was cold and that this was not the first time that my food gets delivered after more than an hour. She got her manager by the name of Cecil to call me and all he told me was that if i order again i must speak to him directly. My family and i could not enjoy our food as it was cold and our milkshakes were hot and the incorrect sizes of the milkshakes were given. I am very disappointed and we will never order from steers lenasia south again. </p>

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Replies (1)
Steers
Steers's reply01 May 2017, 09:32
Official

Thank you very much for taking the time to report your experience with our Lenasia branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Steers Team.