worst service ever
<p>A group of us was as your Shell Ultra City Bloemfontein Steers Diner on Saturday the 23 April and the service we received was shockingly poor to say the least . I places a order for over R1000 worth of meals . firstly the ladies behind the counter throw all the burgers into one bag when I asked her which burger was which she rep**** I have to open the burgers and check for myself . I then asked to speak to the manager and there was 2 manages on duty and both of them was not in the store .</p> <p>A casher Lerato got my order wrong 4 times and when I mentioned it to them they made comments in a language I did not understand .</p> <p>The manager Mike was unwilling to help and refused to refund my money .</p> <p>I am concerned that after me spending my good money this is the type of service we received cold food , incorrect orders and most importantly unhelpful rude staff.</p>
Thank you very much for taking the time to report your experience with our Shell Diner Bloemfontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
Thank you very much for taking the time to report your experience with our Shell Diner Bloemfontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
