WORST SERVICE
<p>I ordered from Steers using the online link - placed my order at 1:03pm on the 07th December and paid online - after an hour someone called me to say that I have to wait an addtional 30min, as they has no buns in stock and they were waiting for delivery. How do you wait an whole hour to tell a customer that the food is going to be late. I asked for a refund of my money. They said they need to speak to their manager and they will call me back. At 2:30 - we called again, they still did not receive their stock of the buns and still did not bother to assist me with getting my money back... we received no feedback from Steers, and we had to keep on calling them. Till today, which is now a day later (8th December) no feedback, no food and my money has not been refunded to me. I have never in my life experienced such lack of service. I now have to call them again to get my money back.</p>
Thank you very much for taking the time to report your experience with our (The Colony ) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Best regards,
Thank you very much for taking the time to report your experience with our (The Colony ) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Best regards,
