1 reviews | Active since Dec 2017
By far THE WORST experience I've had in my life. I purchased a rave burger, and was not satisfied with the product. I did not even eat any of it. I then returned it to the store and asked to be refunded instead. The manager became extremely aggressive and told me that nobody invited me to come buy from the store, it was my own choice, I should take my burger and leave as she will not refund me. The griller then joined in and started shouting at me from behind the cutter that I'm mad if I think I I'll be getting my money back, and that I should leave the shop. They then in a joint attempt started laughing at me and made me out to be some kind of ******** fool. I asked to speak to the store owner as this is a franchise, and was given a number that does not work. This is the first time ever, that I was told that it is company policy NOT to refund someone their money back, if they are unhappy with the product or service
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.