Worst customer service from Steers Queenswood

I ordered a double rack. I received my order number and receipt at 17:30 (as stated on receipt). Before ordering I asked the person who was helping how long it was going to take to prepare the order, he told me 10-15 minutes. The outlet wasn't busy. By 17:58 my order wasn't ready yet. The staff seemed not well trained. About 15 minutes I had placed the order no one seemed to be do anything. There was no action. Everyone was at the back, not sure what on earth they were all doing there. Around 17:50 I started querying why my order wasn't out. After numerous excuses, at 17:58 I requested my money back and left. It's a shame for a business to hire such *********** people. The refunded me my money, but at the end of the month the employees are going to expect salaries. The owner of the outlet doesn't know how many people behave the way I did. No wonder why eventually some businesses go under within a few months/years of opening.