1 reviews | Active since Apr 2016
Worst Cheesy Jalapeno Chips Thus Far
My friend and I bought large cheesy chips with jalape?os last evening. Nokuthula first told us that the branch did not have those chips, and later gave them to us. She did not seem to know what jalape?os are. <br> <br> The presentation of our chips left much to be desired. The cheese \sauce\" was haphazardly squeezed on top of the chips and looked like paste! On top of this, our jalape?os were chopped rather finely (not sliced like we're used to, making it hard to pick up and eat), and the ratio was not right. The jalape?os were too little, and when we inquired about this, Sanele/Sandile told us that they could only use two teas****s of jalape?os, and they couldn't give us more. <br> <br> He said the other branches had been doing it wrong, that he was \"sorry\" for that, and that if the Musgrave staff gave us more, they would have to pay for it. He then told us we had to pay for more jalape?os - two teas****s more for R3.90, by the way - which I find unacceptable. Furthermore, the quantity of large cheesy jalape?o chips (R29.90) in a bowl looks like the quantity of medium jalape?o chips in a take away box for R24.90. I am very disappointed by this, Steers."
Thank you very much for taking the time to report your experience with our Musgrave, branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Musgrave, branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
