jP
jayesh P
1 reviews | Active since Jan 2018
02 Jan 2018, 16:32
worm from steers burger
Hi, my new year 1st day ofJanuary 2018 . my name is j patel .I went grand west casino cape town with my family and bought 3 veggie burger for lunch from steers. i eat 90% of burger and I saw worm inside and went back to steers and saw worm to the manager and staff and ask what is this? she said she will give me refund and she gave then after start bad feeling in my stomach and vomiting . They called medical team and observed . that time my wife blood pressure went high because she saw me with medical team and pressure was 160-120. next day also pressure is high 151-110. because of steers bad burger . so bad day
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Steers's replyOfficial
12 Jan 2018, 12:27We are sorry to hear that this happened to you, it is worrying to hear as we take our health and hygiene very seriously. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,
Steers's reply12 Jan 2018, 12:27
Official
We are sorry to hear that this happened to you, it is worrying to hear as we take our health and hygiene very seriously. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,