1 reviews | Active since Mar 2017
What happened?
<p>I've been eating Steers food for as long as I can remember & I really love the food, however I am deeply disappointed by the one in Durban, cnr of Smith & Broad Streets. The staff is amazing, the food is impeccable & the service is okay, but the place itself is in dire need of spring cleaning & care. The toilets are absolutely atrocious & reek of urine & the toilet floor is always wet. The restaurant floor is filthy & there are flies flying all around & the tables aren't cleared & cleaned on time, making this worse & we often have to sit by dirty tables. And I can't help but wonder the state of the kitchen. </p> <p> </p> <p>Please do something about this as I would hate to stop eating your delicious food. Thanks</p> <p> See attached pic of the toilet floor.</p> <p> </p>
Thank you very much for taking the time to report your experience with our Smith Street branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
Thank you very much for taking the time to report your experience with our Smith Street branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.