MT
Maxine T

1 reviews | Active since Oct 2015

30 Oct 2015, 09:33

Went to Steers Parow ....Very Bad service !!

I went to Steers Parow on the 25/9/15 I passed there and thought i will just dash in quick to get the special they have 'get n go' burgers.....I have no idea why they call it that as I waited an hour for mine ....My order was #93.<br> <br> When i got there it all seemed OK until there was a mix up with another customer order and also from what gathered they had no Macon for this customer.<br> <br> Any way the drama started when the manager walked in she had on normal clothes a floral dress and she wore specs. She was so rude to the staff about this order that she just went berserk ....instead of calming the situation she just made the staff more upset and did not care that this happened in front of customers .....Needless to say that is the reason i ended up waiting for my order for 1 hour... I ordered 3x get n go burgers ...this was my second bad experience and you can bet i will never go there again..<br> <br> You cant be in management and treat staff like that in front of customers it is downright humiliating !! <br> <br> This had a ripple effect on all the customers that day had she handled it better we all would have walked out HAPPY! <br> <br>

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Replies (1)
Steers
Steers's reply30 Oct 2015, 10:47
Official
Hello Maxine22,

Thank you very much for taking the time to report your experience with our Parow branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care