Weaky Wednesday

Wednesday the 7th of February 2018 myself and my lady decided to pay a visit to Steers in malvern queensburgh to take advantage of the whacky Wednesday deal. Upon arrival the store was very fully packed with customers which isn’t unexpected, so with patience to the brim we continue to place our order and pay for the meals, two whacky Wednesday’s , both beef, one set without tomato, and a large cheesy chips... seems pretty easy/standard for a steers on Wednesday right?? Well boy was I wrong... the staff had messed up the order queue just as we paid, it wasn’t our order but dozens of customers were disgruntled by the pathetic service received especially after waiting so long, I swear not even one of the 50+ customers that were there for the time period that I was there left satisfied, not even 3 girls who came for 3 soft serve ice creams, they were made to wait approximately 20 minutes. Nevertheless keeping to my patience I sat and waited thinking I would just check my order upon receival and take it from there. The order system was jumping from 187, to 205, back to 191... I assumed this was due to the mix up they made earlier and were just trying to correct it and move orders out.... come order 197 though and it started going in sequence again 198, 199... I was number 200 so I thought to myself ours should be coming soon and then 201 came, 202, I still maintained my patience thinking soon it will come.... I sat and watched more people who arrived after me collect their orders, some complained about them being incorrect, having them rectified and then leave.... come 208 I decided to enquire because by this time it had been over an hour waiting for the days special and a side of chips. I spoke to the manager, a lady by the name of Buyi Gumede. I asked what’s the system here because surely the numeric order is supposed to be followed she said yes, I said well mam your past orders have been 205, 206,207 and 208... I am number 200, she quickly took my slip for me and only then requested my order, she gave the excuse to me of , “sorry sir it is because we have to put the cheese on the burger” how pathetic an excuse... I’m sure and 3 year old could even put 4 pre sliced cheeses onto burgers and assemble in less that 20 minutes let alone an hour. Buyi Gumede your customer s****s are pathetic, steers queensburgh malvern your service is pathetic. This is definitely the last time I will be a patron at Steers after bad experiences and many different branches. Out of 10 times I think only 3 times was it just okay. That’s pathetic and unacceptable on all fronts.