VS
Vernon S

1 reviews | Active since Feb 2013

23 Jan 2018, 14:30

waste of time

After having called the McDelivery service and wasting time. I decided to call steers, even more of a waste of time. The line was bad, the lady who took my order never knew what I was talking about. I asked for a cheeseburger special which included a coke and then I asked to place an order for regular hake and chips from the fishaways side of the store. Well steers phoned back umpteen times, to confirm the order and then it was fishaways who phoned, I got angry and cancelled the order from both steers and fishaways. I earn a very small income and I was able to treat myself and my sister to a little special treat this month and with the incompetence I had to leave it. After poor service from McDonald's and steers I contacted dominos and received efficient and perfect service from them.

0
Replies (1)
Steers
Steers's reply08 Mar 2018, 08:42
Official

Thank you very much for taking the time to report your experience with our Newcastle CBD branch. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Steers Team
Customer Care Line: ***