JV
Jacqueline V
1 reviews | Active since Jun 2015
25 Jun 2015, 12:37
Walk-ins helped at drive through
I was really upset with Steers Glen Marais last night. I was waiting in the drive through to be helped @ about 19:00. When I eventually got in front I was told to wait, because they first wanted to help a lady that was standing there. I'm going through the drive through because it is quicker. They are not suppose to help walk-in customers there! This was a really bad experience.
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Steers's replyOfficial
26 Jun 2015, 11:54Hello Jacq'25,
Thank you very much for taking the time to report your experience with our Glen Marais branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Thank you very much for taking the time to report your experience with our Glen Marais branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Steers's reply26 Jun 2015, 11:54
Official
Hello Jacq'25,
Thank you very much for taking the time to report your experience with our Glen Marais branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Thank you very much for taking the time to report your experience with our Glen Marais branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team