fD
ferouz D
1 reviews | Active since Dec 2014
28 May 2015, 07:53
WAITING PERIOD
ME AND MY FAMILY WENT TO STEERS ON THE 27/05/15 AT ABOUT 18H46, PLACED OUR ORDER OF 3 WACKY WEDNESDAYS AND HALF A CHICKEN. NOTHING WAS SAID ABOUT THE WAITING PERIOD. WE WAITED FOR ALMOST AN HOUR AND ON TOP OF EVERYTHING NOTHING WAS SAID ABOUT THE LONG WAIT. A LADY THAT WAS SERVED AFTER ME (APPARENTLY SHE COMPLAINED EARLIER) HER FOOD WAS DELIVERED FIRST BEFORE ALL THE OTHER PEOPLE THAT WAS WAITING IN LINE BEFORE HER.<br> THE CHICKEN WAS STILL RAW WITH NO SAUCE ON, THE BURGERS COLD AND I WAS NOT IN THE MOOD TO TAKE THE FOOD BACK.<br> SERVICE NOT VERY GOOD<br> ACTUALLY FURIOUS AT THE PATHETIC SERVICE RECIEVED
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Steers's replyOfficial
28 May 2015, 10:23Hello ferouzd,
Thank you very much for taking the time to report your experience with our Westgate Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Westgate Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Steers's reply28 May 2015, 10:23
Official
Hello ferouzd,
Thank you very much for taking the time to report your experience with our Westgate Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Westgate Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care