yJ
yahya J
1 reviews | Active since Jun 2015
03 Jun 2015, 13:24
Waiting forever
we ordered food at 11:50am. it is now 13:15 and we have yet to receive our food. i have phoned 4 times and i get the response that the driver is on his way but they don't have the number for the driver. when i placed the order my delivery address was taken down but not contact info. i phoned back 10 minutes later to give my details and i was told that they will forward it to the driver.how where they going to do this if they didn't have the drivers details. i know good food takes time to prepare but this is ridiculous. i get hung up on every time i ask for a name. this is not on.
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Steers's replyOfficial
05 Jun 2015, 08:48Hello Yahyaj,
Thank you very much for taking the time to report your experience with our Rosebank branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Rosebank branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,
Steers's reply05 Jun 2015, 08:48
Official
Hello Yahyaj,
Thank you very much for taking the time to report your experience with our Rosebank branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Rosebank branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,