Waited a long time for order
On the 14 12 17 in die evening I registered online with steers for delivery. The electricity was off the whole day and alternative the quickest way was to get take aways..as per sms the order was received successfully by Steers Highland Mews 18h39..at 19h40 I phoned the store and followed up on my order and spoke to a lady, Connor, she said the take away was already taken and will be delivered soon.. Just before 20h00 the driver came with an ice cold order (2x real snack burger, 2x real cheese snack burger and 1x medium chips) and still no electricity to warm up the food.. I do understand they could not only deliver 1 order but they could at least keep it warm because that was the actual reason for me ordering the food due to No electricity! I was not happy with this service nor the food.. See photo's attached.
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***