NP
Natasha P
1 reviews | Active since Sept 2012
02 Dec 2015, 08:49
Waited 60min for a Small Order
Last night 07:15 we placed a order for meals.<br> We received our food 08:15. <br> I asked the cashier to sign my slip with the time. He was upset about this and threw the burgers into the paper bag. My son ordered a double kids cheese burger. He only got one patty with no souse. We paid for two. <br> So after waiting an hour for our food the order was wrong and the cashier was rude. <br> <br> We loved Steers for their great patty's but after last night... <br>
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Steers's replyOfficial
02 Dec 2015, 11:30Hello natashapieters,
Thank you very much for taking the time to report your experience with our MALL @ CARNIVALL branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our MALL @ CARNIVALL branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Steers's reply02 Dec 2015, 11:30
Official
Hello natashapieters,
Thank you very much for taking the time to report your experience with our MALL @ CARNIVALL branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our MALL @ CARNIVALL branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care