MD
Makgomo D
1 reviews | Active since Oct 2014
11 Dec 2015, 20:49
waited 30 mins for just 2 rib burger combo
Ordered 2 Rib burger combo, however 3 customer who came after me with bigger orders got their orders before me. The burgers were out but I had waited over 25 mins just for chips and even than I had to remind them about my order. Confronted the lady instead of her apologising for waiting for the order Over 30mins she had an attitude toward me. My order was out she didn't even bother calling me to collect and there it was standing on the counter. Their service sick and will never set my foot there. If they had name tags I would have named and shamed her. Am disgusted by her attitude and the nerve not to apologise but give me attitude.
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Steers's replyOfficial
13 Dec 2015, 10:01Hello Makgomo1,
Thank you very much for taking the time to report your experience with our mall at carnival branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our mall at carnival branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Steers's reply13 Dec 2015, 10:01
Official
Hello Makgomo1,
Thank you very much for taking the time to report your experience with our mall at carnival branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our mall at carnival branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care