Waited 2 hours!!
<p>Hi there</p> <p>I would like express my disappointment towards the service I received last night, I had placed an order at 19:11 pm and 2 hours later the order had not arrived. The reason I ordered delivery is because I am on medication that doesn't permit me to drive at night- I had to drive to the closet fast food restaurant to get food for my starving family that were excitingly awaiting their steers burgers. Major disappointment.</p> <p>Next thing, the number provided for the branch didn't work. No calls from any phone in my household could go through.</p> <p>I didn't even receive an apology of any sort from anybody thus far. </p>
Thank you very much for taking the time to report your experience with our Plattekloof branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
Best regards,
Thank you very much for taking the time to report your experience with our Plattekloof branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
Best regards,