LJ
Lelanie J
1 reviews | Active since Jun 2010
28 Mar 2017, 15:08
Wait for nothing
<p>I ordered something from Steers online for delivery. Waited an hour and a half. Phoned them to find out whats going on. The lady said she will find out and call me back. After 15 minutes she called back, just to tell me they didn't receive my order, but I received a sms and email that say they received my order. She said that I can still order if I want. I told her that I can't wait another hour. She just said "JOH". </p>
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Steers's replyOfficial
29 Mar 2017, 13:54Thank you very much for taking the time to report your experience with our Loch Logan branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
Best regards,
Steers's reply29 Mar 2017, 13:54
Official
Thank you very much for taking the time to report your experience with our Loch Logan branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
Best regards,