DH
Dale H

1 reviews | Active since Sept 2016

28 Sept 2016, 16:44

Wacky Wednesday no show order

<p>We are a company that orders on average 3 times a week from the Corlette Drive Steers. Today we ordered three times and the last order (1:12pm) never arrived despite phoning and being assured it was on its way. </p> <p>On the second order the one lot of burger rolls were really not fresh(as had been the others to varying degrees) however this one was extremely bad. When I eventually got hold of the manager at 4:05 he informed me becuase we sent back one of the set of burgers out of seven they didn't bother to do the last order as his driver told them we had cancelled it which we had not. He eventually said al he could do was send it now. For me being in a sales business this is unacceptable service considering the volume of orders that we make with this outlet. In future we will rather use another outlet or another chain altogether.</p>

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Replies (1)
Steers
Steers's reply01 Oct 2016, 09:37
Official

Thank you very much for taking the time to report your experience with our Corlette Drive Steers branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Steers

Customer Care: 0860 Steers (225587)