MS
Melissa S
1 reviews | Active since Nov 2013
07 Oct 2015, 16:14
Wacky Wednesday Madness brings on incomplete order
order number 352 if my memory serves me correct. <br> <br> I placed an order for 3 wacky Wednesday burger meals and 2 large chips.<br> <br> it was chaos at the Steers outlet, and the staff looked a bit under pressure. <br> <br> when I got home just before 10pm with the food there was no chips in my bag.<br> <br> I tried calling the outlet but it just rang. I do however feel steers customer relations officers should be made <br> <br> aware of this. as well as the shortage of staff on times such as Wednesdays when they have specials on, <br> <br> adequate staffing is needed. to prevent stupid mistakes like this!<br> <br>
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Steers's replyOfficial
08 Oct 2015, 09:24Hello MEL26,
Thank you very much for taking the time to report your experience with our promenade, mitchells plain branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our promenade, mitchells plain branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Steers's reply08 Oct 2015, 09:24
Official
Hello MEL26,
Thank you very much for taking the time to report your experience with our promenade, mitchells plain branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our promenade, mitchells plain branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care