1 reviews | Active since Apr 2018
Wacky Wednesday and Tex & Caramel Milkshake
At around 18:00 last night (order number 09) at Cape Gate Steers, we bought a bit of food from Steers. Firstly, the cashier was not paying attention at all to my request and with no surprise she had not placed the incorrect order. After realising this we had gone back to them to explain which of course took 3 explanations as the cashier did not understand. We had waited until 19:10 before our food was ready (more than an hour). We had order the following: 2 Wacky Wednesday Specials, 2 Cheese and Bacon chips (large), 2 Med chips and 2 Tex & Caramel Milkshakes. Firstly, the cheese and bacon sauce used to create the cheese and bacon chips were off, this was extremely disgusting. The Milkshakes had tasted like there were chemicals in them, myself, my mom and fiancé agree that it did not taste like tex nor caramel but pure chemicals. I am feeling so sick this morning, it started last night when I had to run to the toilet and felt a slight bit nausea. This morning I can't eat anything as my stomach is so unsettled and I don't know where I am going to "****" myself or puke first. My finance’s stomach is runny too. I am so disgusted that I will never buy anything from Steers again. Poor Service, Bad and pricey food and now sickness on top of that. I will not recommend Steers to anyone either.
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
