CW
Chevonne W

1 reviews | Active since Dec 2016

31 May 2017, 14:00

Wacky Thursday?????

<p>So I placed 4 Wacky Wednesday orders today at just before 12pm, at 12:45 I called to follow up on my order and I was told that my order just left with a driver.</p> <p> </p> <p>At 13:45 I called them again because Im not far from where they are, to my surprise I was told that my order is still at the store. I requested to speak to the manager Suraya bear in mind this was at 13:15.</p> <p> </p> <p>She said as soon as the driver comes she will send my order out.</p> <p> </p> <p>It is exactly 14:00 and Im still waiting on my order.</p> <p> </p> <p>Will this be a Wacky Thursday?</p> <p> </p> <p>We could have gone to Burger king or to Food *****s market but we waited, not forgetting that my shift ended at 13:30.</p> <p> </p> <p>This is sad, we will be eating burgers that will be 2 hours old?</p> <p> </p> <p>You could have done better.</p> <p> </p> <p>#canyougetanylater</p> <p> </p>

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Replies (1)
Steers
Steers's reply01 Jun 2017, 16:24
Official

Thank you very much for taking the time to report your experience with our Long street branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Steers Team.

Best regards,