QD
Queen D

1 reviews | Active since Jul 2011

28 Sept 2016, 14:25

wack wednesday at steers

<p>poor service delivery .</p> <p> </p> <p>ordered online for 2 ww 1. chicken and beef & 2. both chicken after waiting an hour ( my lunch time ) a wrong order was delivered all beef burgers when the till slip chk 9402 clearly states 2 chkprince brg .</p> <p> </p> <p>unhappy as that was lunch and time gone for nothing, left still hungry and called their branch I was told their driver made a mistake as they realised he brought back the chicken burgers as per the store manager Charmaine ( Morningside) but they didnt bother communicating that with me and arrange for the correct order to be redlivered until I took time off to contact them again which is acceptable as I must now wait again for a swop .......... disappointed :( as redelivery time given by store manager was not fulfilled either</p>

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Replies (1)
Steers
Steers's reply01 Oct 2016, 09:35
Official

Thank you very much for taking the time to report your experience with our Morningside branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Steers

Customer Care: 0860 Steers (225587)