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Nhlonipho N

1 reviews | Active since Nov 2015

26 Nov 2015, 22:07

very very upset customer

Dear Steers.I am utterly disappointed and am fuming right now at how you have deceived us customers by advertising an appetising meal, yet serving us something we could probably get on a food stand.Today I ordered a Maxi-king burger meal as well as the steak roll meal.Once the food was ready, i was completely shocked and angry at how I had been misled into purchasing an expensive idea of a meal not even worth half of what I had paid for.I have worked for many restaurants and UNDERSTAND that what is advertised doesnt neccesarily always come out axactly like the picture displayed, but good grief,atleast get close enough.If i had wanted a few small pieces of steak with lettuce and tomato on a HOTDOG ROLL, iwould've stayed at home rather and made that meal.The lady at the till apologised, and said unfortunetly that is what the rolls company has been asked to deliver.The picture on your screens is positioned in such a deceiving way that it appears to be a subroll.What you have done here is has gone against the ASASA code of conduct, that says that all adverti*****ts made must be honest, and must not be misleading in any way.I am highly disappointed and annoyed by this

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Replies (1)
Steers
Steers's reply27 Nov 2015, 12:47
Official
Hello Miss Ndlovu,

Thank you very much for taking the time to report your experience with our Gateway top floor branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care