VERY UNPROFFESIONAL AND POOR SERVICE

i am very dissappointed and mad at the service that i was supposed to received. at 18.06 on 24/06/2019 ive placed an order at phillip nel park. At 19.30 i still didnt received my order when i phoned *** the guy told me my order are out on route half an hour ago. At 19.45 still no food i phoned again and then a lady informed my they have problems and struggling with there system but she will phone the driver and find out where he is. I received no feedback from her so i phoned again on 20.00 and she informed me she can't get hold of the driver she will keep on trying. At 20.15 still no feedback and no food.At 20.20 a lady phoned me from *** and said the driver just passed church street he will deliver in the next 5 minutes. Needles to say at 20.30 at 20.45 and at 21.00 no food. No use in phoning they dont pick up there phones. I feel this is very unproffesional i want my refund and feel it is only fair to get a complimentary voucher with to compensate. THis is the worst service i had ever