Very Terrible Service

this is the second time i ordered a delivery of my food 1st time the food arrived 6 hours late which i never accepted the food anyway. on the 23rd of may i order 300g or ribs at 11:10 at 12:00 i call the store and i was told the driver has already left the store 12:35 i call again and was told the order should be here within 10 min yet 20 min later the order has not arrived i call again only to be told to be patient my order is coming i could have gone to KFC and had my meal ready in under 5min but i choose steers and it seems like blue hills store is the one that always disappoints me when ordering meals for delivery,

finally the food arrives 1 hour and 50 min later at 13:00

The food arrived too cold and the driver just left my food at the reception, the ribs where not the size i am used to it was only 4 rib cages and i can see its not a 300g infact i am convinced that was a 150 or 100g ribs. totally unprofessional. this made me regret paying online cos i was gonna refuse taking the meal, i need my money back please

The Customer service is even the worse to deal with i called the same day to complain and also send them and Email, to this date no update no respond, i called again on the 17th of April and was given a case no. 62 37 29, and to my surprise the next day i get an sms saying my case has been resolved i don't know how was it resolved, no update given, this is so so so sad steers is a good South African brand but if this service continues i will stop supporting them