1 reviews | Active since Jan 2014
Very slow and people walking out
This is a repeat occurrence at the steers across the spar in the garage. Your people is understaffed. There is only one person taking orders and the same person is handing out the orders as well. Since waiting for my food, I have seen at least 5 customers walk out because their order is not being taken. At some stage the till lady had to call the chips lady to help with a simple order as she didn't know what to do. You need to get competent and efficient people in this store. You are losing business FAST. I mean it's Wednesday and you don't have enough staff in your busiest day. Food is taking forever, orders are taken incorrectly and people are walking out. This is the only store in the immediate area and it's giving a very bad general idea for the entire steers chain. Several people have warned me against coming to this store and I can see why. You need to drastically improve your service and increase your staff. These poor people Re stressed out at the sheer amount of people being angry at them for having too much on their plate. Please have a look at this. There is a lot of money in this area and you are losing out BIG time.
Thank you very much for taking the time to report your experience with our Mount Edgecombe branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Mount Edgecombe branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
