Very Poor Service

<p>I would like to warn the public about the terrible experience I had at Steers Florida.</p> <p>The facts of the matter are as follows :<br />I placed an order with Steers Florida on the 29th August 2016, at 6:35 pm. <br />Spoke to Penny who took the order down. Repeated my contact details and address thrice. <br />Penny advised me that the order will be delivered in about 35 minutes. <br />Called Steers Florida at 7:49pm and enquired about my order. Penny advised me that she had called me four times and my mobile remained engaged. I asked Penny to read the contact details back to me. She had captured the incorrect address and the incorrect contact numbers for me, after I repeated it thrice to her. <br />She saved the correct details and advised me that the order will be delivered in 10 minutes. <br />The order arrived and I paid for it. To my dismay, as I arrived inside all the bags had chips in them. <br />Called Penny at 8:05 pm and advised her about the order. She asked the delivery man to please correct the error. He came back and we we finally ready to eat. <br />The food arrived cold with no apology and we had reheat the meal in the microwave (maybe we should have bought Woolworths meals which are precooked).<br />We were finally ready to eat and lo and behold everything that could go wrong went wrong. No condiments or serviettes. The Steers chips taste horrible with ordinary salt. <br />Called Penny back at 08:15pm and advised that I actually felt like returning the meal and claiming a refund. <br />Penny tried to make amends for the really poor service and offered to send sauces. It wasn't gonna assist us as we were ready to eat. <br />Penny advised me that the Manager would call me in the morning.</p> <p><br />The Manager called me on the 30th August 2016, at 11:35am and apologised for the matter and offered to give me a free Burger and chips. <br />I advised him that I would be reporting the matter. He said he would call me back shortly as he wanted to speak to the owner of the store.<br />The Manager called back at 12:35pm and offered me a free meal.</p> <p>I just want to explain that I really didn't enjoy the meal because of the inadequacies of the service delivered. We have been buying Steers for years as my family are fanatics about Steers Burgers. We really believe that Steers make the best Burger Pattie in the world.<br />However the service at your Florida branch has changed our view point of Steers. <br />The Management at your Florida branch don't understand the concept of Service as not once in their apology did they mention that their in-house training needs to assessed as their were just too many irregularities within the entire purchasing process from ordering a Burger to the the customer enjoying their meal and leaving a fulfilling experience. <br />Or maybe Steers as a brand don't understand the concept of Service Excellence and Customer satisfaction. <br />They also believe that throwing a Burger and chips at the situation may resolve the issue. <br />Maybe my expectations are just way to high for me to be shopping at Steers. <br />I really believe that a customer pays that price for the quality of the food and the delivery of satisfactory customer service. <br />The experience we encountered with Steers Florida led us to believe that it's not worth paying that price, as we didn't receive the service values which Steers proclaim to portray. <br />Will just share this experience with the rest of the world. Appalling Service !!!</p> <p> </p> <p>To date, two regional Managers, namely Sam contacted me on the 2nd August 2016 at 2:35pm, promising me the world and that he would send me a meal on the 3rd August 2016.</p> <p>Suzette, another Area Manager called me on the 3rd August 2016 at 2:39 pm, where I had to relay the entire story to her and she too promised me a Free Meal for my Family. </p> <p>It's not about the meal. Its about, What would you do to get me to beleive in the Brand of Steers again.</p> <p>To date, I have not heard anything from either of the Representatives of the Company or the Steers Florida Mangement. </p> <p>It seems to be a trend in our country at the moment that if the Leadership of an Organisation does not provide good Leadership, that it filters right down to the people on the ground. I have now made up my mind that I will never support Steers ever again and want to warn the public about the terrible Service that they deliver. The fact the both the Area Managers have contacted me and basaically **** to me, just to get me to Shut Up. That seems to be the trend in our country at the moment. So, we ask ourselves where is it all heading. Yet this is a meal I paid R400 for. What a waiste of money. Never again!!!!!</p> <p> </p> <p>Brent Scott</p>