VERY DISAPPOINTING, STEERS

A month ago today I posted a review of my local (Pinelands) branch. I could not be happier with the service I receive.<br> <br> Steers responded to my compliment with the following:<br> <br> ...We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the MATTER IS RESOLVED to your satisfaction. <br> <br> The wording most definitely implies that my review is a COMPLAINT which it obviously is not.<br> <br> I received this e-mail on 29th January:<br> <br> You will be sent a Customer Feedback email 54-hours (excl. weekends) after your report appeared on the site, asking you to evaluate how well Steers responded.<br> <br> I have heard nothing from Steers Customer Care.<br> <br> I have been into Steers, Pinelands, a number of times since the end of January and the staff have heard nothing regarding my review.<br> <br> There is no point in sending in a comment if the people concerned get no feedback. I am extremely disappointed that Steers care so little for both their customers and staff that they cannot be bothered following up.<br> <br> I will, of course, continue to patronise my wonderful branch of Steers. <br> <br> I look forward to \...evaluate [ing] how well Steers responded"