1 reviews | Active since Feb 2018
Very disappointed and angry with Steers. Their service is pathetic and disappointing. Never ever use or order at Steers again. Wish to inform everyone not to use Steers again
I'm the 3rd Feb. 2018, I ordered share 1 and steers burger meal. Order came and paid for it, in 2min. I noticed that there's no steers burger that was ordered. Only the share 1 with drinks and a buddy coke. I called the store to notify them and I was told that the manager will call me in 5min. I waited the whole evening on Saturday, Sunday no call from the manager. On Monday I received a call from Customer care asking for which branch I ordered from. Gave the info and promised another feedback or call back. On Tuesday morning o received an sms stating "customer care case has been resolved. No call from the Manager or feedback from the Customer care. Very disappointed and feel cheated by Steers.
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
