Very bad service

More than 2 hours ago I placed an order via the app. I stay less than 10 minutes from Steers Shell Kathu but i am off sick, on medication and I couldn't drive there. I decided to order via the app so I could take my medication. I have been waiting ever since. I called the restaurant few minutes back, they told me they are quite busy and they only have two drivers... I have no idea how is that possible. Pity I have already paid for the order otherwise I was going to cancel it. The lady I spoke to said she was going to check if my food has already been made and she will come back to me, but she hasn't returned my call. I am really disappointed with service I received today. Guess what?... I am still waiting for an order I placed at 1 o clock and its already 15:30.