very bad service

on the 17th of June we called steers in Kimberley monument heights. to place an order, on our arrival at we were standing in a very slow moving short line, there were staff busy with milkshakes and ice creams, then one milkshake was spilled, we then heard that the ice cream was to soft to be served, still waiting for service i went to the other side in front and asked a lady there we called in for an order and if it is ready, on that she yes its there, and then we waited again, after helping someone that was before us she rang up our order, and in the same time she walked away from us cave an amount, we weren't sure who she was talking to witch i feel is very unprofessional. we saw that our order was not what we wanted but she did not even repeat our order just to make sure it was correctly taken, our order was given to us not again checked with us just given, we put our own sauce on the chips and left for home, at home there was no sauces in the bag and our order was not what we wanted. our food was cold and really not the best. i do not think that this is how customers should be treated and it is very unpleasant for me to pay the amount i did for that kind of service. i chose to go to your company and get food but if that is the treatment they give to customers i will not be going there again and i would tell my friends and family about it to find out how many are getting the same service. i really do hope that this matter will be taken up seriously and that there will be improvement in the way business is done at this store.