VERY BAD CUSTOMER SERVICE

I'm very much disappointed with the service i got today from this guy called Vincent. He was very rude and doesn't have a good customer service. He never communicate with his customers yet he knows he doesn't have the lids. I mean i ordered 2 ice creams and slush but i waited for like 30 minutes. When i asked about my order he told me he doesn't have lids. I asked him about the two ice creams i ordered and i really didn't appreciated how my slush puppy was left open with no lid and it was unattended for like 10 minutes...i dont remember ordering juice. When we asked for his name he was so rude and he refused to give us his surname. We asked to cancel the order coz of the poor service we got. And he asked why and we told him that he has been serving other people that came after us. I mean its an ice cream they don't have to cook it. He had the audacity to tell us we can't cancel the order whilst we've been waiting for like 30 minutes And when he finally cancelled it he refused with the receipt for cancellation told us it was gonna be used for authorization. Please make sure you hire people who are compitent and can remain kind to customers. And also please keep the place clean and spacious since we have to wait for 30 minutes when ordering an ice cream..