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avril H
1 reviews | Active since Dec 2016
02 Dec 2016, 15:06
utterly disappointing service.
<p>i called in today to place an order at Steers in the main road Kuilsriver.</p> <p>Firstly it took them literally 20minutes to take an order for three burgers.</p> <p>i specifically asked for no mayonaise ,but yet we had it on the burgers.</p> <p>i asked the lady to please send serviettes and extra sauce in brown bag, but nothing.I orderd Avocado on my Hero roll but there was almost nothing on the roll.</p> <p>The food was so so cold and the drinks warm.</p> <p>i have never had worse chips, cold and oily. Disgusting to say the least.</p> <p>I have heard so many complaint about this place but decided to give them the benefit of the doubt.</p> <p> </p>
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Steers's replyOfficial
05 Dec 2016, 09:26Thank you very much for taking the time to report your experience with our (kuils river) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Best regards,
Steers's reply05 Dec 2016, 09:26
Official
Thank you very much for taking the time to report your experience with our (kuils river) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Best regards,