dM
danie M
1 reviews | Active since Dec 2012
25 Jun 2015, 20:16
USELESS STEERS MIDDELBURG!!!
We ordered 1xKing Steer burger with chips, 1xHero Roll with chips and drink and 1xBrat pack at 18h36 on 25/06/2015. We received a message confirming the order will be delivered at 19H13. After phoning them numerous times, we received our cold food at 19H50. When we opened the bag with food we found 1 small packet of chips, 1xKing Steer burger, 1xHero Roll and a small Brat pack burger. We did not receive the chips as ordered except the Brat pack chips. We will not be supporting Steers anytime soon as this was not the first time this has happened. VERY DISAPPOINTED CUSTOMER!!!
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Steers's replyOfficial
29 Jun 2015, 10:40Hello mar08065,
Thank you very much for taking the time to report your experience with our Middleburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Thank you very much for taking the time to report your experience with our Middleburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Steers's reply29 Jun 2015, 10:40
Official
Hello mar08065,
Thank you very much for taking the time to report your experience with our Middleburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Thank you very much for taking the time to report your experience with our Middleburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team